I trust you are well. We finally got hold of the keys for 10 Debeccas Lane yesterday, for which is wonderful news. As you were aware time scales were important for the move, as, along with relocating into a new home, my wife and children are heading to China for a month at the end of March so it was really important to get into the house prior to this date. Although time is frantic, we wanted to pop you a brief mail to express our sincere thanks for your efforts over the past months. From our initial viewing way back in September through the negotiation to this point you have been a true professional and pleasure to deal with. I am aware that I was persistent, and maybe, just possibly a little impatient at times. The fact you received every call and returned in a timely fashion with answers to what seemed to be an endless list of queries we believe really helped in keeping the process moving and provided us with reassurance. As you can see from the time of this mail, things are pretty busy at the moment however we really wanted to find a few minutes to pass on our thanks to the team at Heritage and of course in particular to yourself for going that extra mile. Many regards Gary Mills Gary Mills -
On the subject of professional behaviour, I have been extremely impressed with everyone I have come in contact with at your company. I would like to thank you very much for the assistance and understanding you have shown me. With sincerest thanks James H Burton -
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